EAをVMMで

IT化(に限らないけど)投資の評価方法論とそのベストプラクティス候補かな。

探すときは、

ちょっと引用。

VMM Guiding Principles

• The full value of an e-service must be measured from multiple perspectives represented by the 6 Essential Factors Factors;　it cannot be captured in a single internal financial metric (i.e., ROI).
  
• An e-service does not exist in isolation. Its value must be measured within the context of an organization-wide strategic vision.
  
• To measure value, it must be understood and defined.
  
• Value is perceived, defined and communicated differently from different points of view.
  
• The data used to measure value must become more accurate, more detailed and more in-depth as an initiative moves from vision to implementation.
  
• The quality of information is determined by certainty, not specificity (i.e., benchmarks are preferred over guesswork, reasonable ranges that capture certainty are preferred over uncertain or fabricated point estimates).
  
• The value of an initiative or a portfolio should be considered within the context of the business lines to which it best aligns. Government business lines, identified by President Bush’s e-Government Task Force, are Government to Citizen, Government to Business, Government to Government and Internal Efficiency and Effectiveness.
  

EAでPDCAをまわし、更にその外側を監査するという寸法かな。